Complaints
As a customer, you may submit a complaint on the grounds that the Product does not conform to the contract.
How to submit a complaint about a Product not conforming to the contract?
If the Product does not conform to the contract concluded, as a consumer you have the right to submit a complaint on the basis of the Consumer Rights Act of 30 May 2014.
A complaint may be submitted in any form, but it is worth doing so in writing. To make the complaint procedure easier, the Seller provides:
- an e-mail address: shop@printella.com, to which you can send your complaint;
- a postal address: Printella Sp. z o.o., ul. Stefana Batorego 18, 77-300 Człuchów, Poland;
- a contact telephone number: +48 577 700 144.
If you send the Product back to the Seller as part of a complaint, protect it properly against damage in transit. Enclose a copy of the complaint and proof of purchase with the parcel.
Additional information
Your right to submit a complaint about a Product not conforming to the contract is described in detail in §9 of the Terms and Conditions.
Remember that the Store does not accept shipments sent COD (cash on delivery).
Complaint form (PDF) — it is not mandatory, you may submit a complaint in any form.