Online Store Terms and Conditions

§1 General Provisions

These Terms and Conditions define the rules of operation of the Service available at https://printella.pl, in particular:
- defining the terms used in the Terms and Conditions;
- setting out the rules for concluding Sales Contracts, placing Orders, and fulfilling them;
- specifying the rules for making payments and the delivery process;
- setting out the rules applicable upon receipt of the shipment;
- specifying the rules for submitting complaints and declarations of withdrawal from the Contract, including applicable exceptions;
- defining the technical requirements;
- providing information on the Privacy Policy;
- providing information on intellectual property rights;
- indicating out-of-court dispute resolution methods.
The online Service operating under the domain https://printella.pl is operated by: Printella Sp. z o.o., ul. Stefana Batorego 18, 77-300 Człuchów (Poland), NIP: 8431625364, REGON: 520763824, KRS: 0000941953, e-mail: info@printella.com, contact telephone: +48 577 700 144.
The prices presented in the Store are gross prices. The price displayed for a given Product is binding for the Customer at the moment the Order is placed. The prices do not include delivery costs.
The Seller is an active VAT payer.
The information about Products provided on the Store’s website, in particular their descriptions and prices, does not constitute an offer within the meaning of the Civil Code, but merely an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
The Seller reserves the right to change the prices of Products available in the online Store, introduce new Products, withdraw Products, conduct promotions and offer discounts, as well as make selected Products temporarily available free of charge. These provisions do not affect Orders placed before the effective date of any changes.
The Promotions are time-limited. Discounts and promotions cannot be combined. Detailed terms are provided in the conditions or rules applicable to each promotion.
A condition for placing an Order is that the Customer has read and accepted these Terms and Conditions at the time of placing the Order. By giving such acceptance, the Customer agrees to all provisions and undertakes to comply with them.
The Service provides the option to register a Customer Account.
These Terms and Conditions are made available free of charge. The Customer may save them in any convenient manner, e.g., on a durable medium or by printing them.
The Terms and Conditions may refer to separate regulations or general terms of service provided by the owner of the website, which then become an integral part of these Terms and Conditions.
The provisions of these Terms and Conditions do not apply to Consumers and Entrepreneurs acting as Consumers insofar as they would constitute prohibited contractual terms within the meaning of Articles 385(1)–385(3) of the Civil Code, or insofar as they would violate mandatory legal provisions applicable to contracts concluded with Consumers or Entrepreneurs acting as Consumers, including those listed in the register of prohibited contractual terms maintained by the President of the Office of Competition and Consumer Protection.
The Customer is prohibited from providing unlawful content.
The Seller is not a hosting provider within the meaning of the Digital Services Act (DSA). The Seller does not operate a blog, does not enable the posting of reviews in version 1 of the Store, and does not store on the Customer Account any data other than the personal data necessary for order processing.
The Seller does not use any mechanism for ranking or prioritising Products in search results.

§2 Definitions

Business Day

A day from Monday to Friday, excluding public holidays.

Order Form

An electronic, interactive service available in the Seller’s Online Store, enabling the placement of an Order.

Civil Code

The Civil Code Act of 23 April 1964 (Journal of Laws 2024.0.1061, as amended).

Product

Any product available in the Online Store that is the subject of a Sales Agreement between the Seller and the Client.

Product Manufactured According to the Specifications of the Consumer or Entrepreneur Acting as a Consumer

A non-prefabricated product made on the basis of an individual choice or decision of the Consumer or the Entrepreneur acting as a Consumer.

Terms and Conditions

These Terms and Conditions.

Service / Online Store

The online store available at https://printella.pl, through which the Client may order Products or Services.

Seller / Service Provider

Printella Sp. z o.o., ul. Stefana Batorego 18, 77-300 Człuchów, Poland, NIP: 8431625364, REGON: 520763824, KRS: 0000941953.

Sales Agreement

A contract for the sale of a Product concluded between the Client and the Seller via the Online Store.

Electronic Service

A service provided electronically by the Service Provider to the Service Recipient via the Website.

Order

A Client’s declaration of intent submitted via the Order Form, aimed directly at concluding a Sales Agreement for a Product with the Seller.

Privacy Policy

A document describing the purposes and principles of data processing, including the rights of data subjects.

Client / Service Recipient

A Consumer, an Entrepreneur acting as a Consumer, or an Entrepreneur.

Consumer

As defined in Article 22(1) of the Civil Code.

Entrepreneur

As defined in Article 43(1) of the Civil Code.

Entrepreneur acting as a Consumer

A natural person conducting a sole proprietorship, registered in the Central Register and Information on Economic Activity (CEIDG), concluding a contract directly related to their business activity, but not of a professional nature resulting from the type of activity performed, verified based on CEIDG provisions; applicable only to distance contracts or off-premises contracts.

Cart

A list of Products compiled from the items offered in the Store, based on the Client’s selections.

Client Account

An Electronic Service representing an individual panel assigned to each Client, created by the Seller upon the Client’s registration.

Registration Form

A form available on the Seller’s Website enabling the creation of a Client Account.

Contact Form

An Electronic Service through which users of https://printella.pl submit information and data in order to process their request.

An Electronic Service allowing the Service Recipient to subscribe to and receive, at the email address provided, free information from the Service Provider concerning the Website.

Dangerous Product

Any product that is not a “safe product”.

Risk

The combination of the probability of a hazard causing harm and the severity of that harm.

Recall

Any measure aimed at recovering a product that has already been made available to the Consumer.

Economic Operator

A manufacturer, authorised representative, importer, distributor, fulfilment service provider, or any other natural or legal person subject to obligations relating to the manufacture or availability of products on the market in accordance with the General Product Safety Regulation (GPSR).

§3 Electronic Services

The following electronic services are available on the Website:
- Order Form
- Contact Form
- Newsletter
- Client Account
The Order Form service is a one-time service and ends when the Order is placed via the form or when the Service Recipient discontinues placing the Order through it.
The Contact Form service consists of enabling Service Recipients to send messages to the Seller using the form available on the Website.
The Newsletter service is provided for an indefinite period. The Service Recipient may unsubscribe from the Newsletter at any time, without giving any reason, by clicking the appropriate link included in each Newsletter message or by sending an email to info@printella.com. The service consists of the Seller sending electronic messages to the email address provided by the Service Recipient, containing information about new Products offered by the Seller, current commercial offers, promotions, discounts, training courses, and other information related to the functioning of the online store. The Service Provider reserves the right to discontinue the Newsletter service without giving any reason, after prior notification to the Service Recipient.
The Client Account is a service available after registration in accordance with these Terms and Conditions.
The Service Provider is obliged to respond to all complaints submitted by the Service Recipient regarding irregularities, defects, or interruptions in the provision of Services or in the functioning of the Online Store within no more than 14 days.
A complaint regarding electronic services may be submitted:
- via email to: shop@printella.com
- in writing, by sending a letter to the following address: Printella Sp. z o.o., ul. Stefana Batorego 18, 77-300 Człuchów, Poland.
Free services are available 7 days a week, 24 hours a day.
The Service Provider informs that the use of electronic services, due to the public nature of the Internet, may involve certain risks — e.g., unauthorized persons may gain access to and modify the Service Recipients’ data, or harmful software may be installed on the device or IT system used by the Service Recipient. Service Recipients should use appropriate technical measures to minimize these risks.

§4 Conclusion of the Sales Agreement

The Seller enables the conclusion of a Sales Agreement via the Order Form on the website https://printella.pl or through the “Send Files” form.
Orders submitted via the Order Form may be placed 24 hours a day, throughout the entire year.
To place an Order, the Client must perform the following actions:
- add the selected Product to the Cart by clicking the “Add to Cart” button;
- in the Cart, the Client may:
  - increase or decrease the quantity of a given Product;
  - completely remove selected Products from the Cart by reducing the quantity to zero; the Cart content updates automatically when quantities are changed;
  - choose the delivery method from those offered by the Online Store by selecting the delivery country, city, and postal code;
- after accepting the Cart contents, click the “Proceed to Checkout” button;
- next, complete the Order Form by:
  - entering the data necessary for Order fulfilment; mandatory fields are marked (*);
  - selecting the method of payment from those available in the Online Store;
- then:
  - read and accept the Store’s Terms and Conditions;
  - confirm that you have read the Privacy Policy and give consent to the processing of data for the purpose of Order fulfilment;
  - confirm your intention to conclude the contract by clicking the “Buy and Pay” button;
- when choosing a payment operator, select the payment method from those available, read and accept the payment operator’s terms, and confirm the Order by clicking “Confirm Order” or an equivalent button. Submitting an Order entails an obligation to pay;
- choosing a traditional bank transfer as the method of payment for the Order also entails an obligation to pay.
The Order submitted by the Client constitutes a declaration of the Client’s intent to conclude a Sales Agreement with the Seller in accordance with these Terms and Conditions.
After placing the Order, the Client will receive a message confirming receipt of the Order, followed by another message confirming acceptance of the Order. This second message constitutes the Seller’s declaration of intent to conclude a Sales Agreement with the Client. The Sales Agreement is considered concluded at the moment the Client receives the Order acceptance confirmation from the Seller.
The Client is obliged to provide data that is true and accurate.
The Client may place an Order without creating a Client Account.
File submission and order preparation:
- Using the “Send Files” functionality, the Client uploads all files necessary for order fulfilment and completes the form by providing: email address, name and surname, tax identification number (optional), and the essential information regarding the order. The Client then submits the request by clicking the “Upload File” button.
- Based on the submitted materials, the Seller prepares a preliminary order containing information on the printing method, type of fabrics, their parameters, and planned quantities.
- After preparing the order, the Seller issues a pro forma invoice to the Client. The order proceeds to production once payment resulting from the pro forma invoice has been recorded.

§5 Order Fulfilment Time

The Order is fulfilled within 5 Business Days, unless a different timeframe is specified in the description of a given Product or during the Order placement process. In each case, the fulfilment time is calculated from the day following the date of payment, i.e., the date on which the payment is credited to the Seller’s bank account.
If different fulfilment times are specified for the Products included in the Order, the longest specified timeframe shall apply to the entire Order.

§6 Delivery

Delivery of the Products is carried out within Poland and the European Union. Delivery to other countries may be possible upon individual arrangement with the Seller.
Delivery of the Products is carried out via currently available carriers, in particular DHL, GLS and DPD.
Information on delivery costs for the purchased Products is provided in the “Cart” before the Customer places the Order.
Delivery of the Products to the Customer is subject to a fee, unless the Sales Agreement provides otherwise.
The Customer shall bear any costs arising from the inability to deliver the shipment due to the provision of false or incorrect personal or address data, or due to an unjustified refusal to accept the shipment.
Delivery costs are calculated in accordance with the current price list of the carrier and depend on the weight and size of the shipment, the selected delivery method, and the chosen payment method. When completing the Order Form, the Customer is informed of the applicable costs and selects and accepts the delivery method and delivery cost when placing the Order.
Delivery of the Products is carried out to the address indicated by the Customer when placing the Order, subject to availability of the selected delivery method for the relevant country and postal code.

§7 Payments

The Seller provides the following payment methods:
- traditional bank transfer to the Seller’s bank account within 5 days from the date on which the Seller sends confirmation of the conclusion of the Contract (prepayment);
- prepayment via the Stripe system, including payment card, digital wallets and other local payment methods made available in the Store at the time of placing the Order. Payment data are transferred to Stripe only to the extent necessary for processing and authorising the transaction.
If the Customer fails to make payment within the deadline referred to in §7(1.1) of these Terms and Conditions, the Seller—after an unsuccessful request for payment with an appropriate deadline—may withdraw from the Contract pursuant to Article 491 of the Civil Code.
For payments made through a payment operator, the Customer shall make payment before the Order is processed.
The Seller shall issue the Customer a receipt or a VAT invoice. The Customer agrees to receive electronic invoices from the Seller, sent to the email address provided by the Customer.

§8 Delivery and Shipping

If a courier company is selected as the delivery method for the ordered Products, delivery is carried out by the carrier selected by the Customer during checkout, in particular DHL, GLS or DPD.
The Client should examine the delivered shipment containing the ordered Products within the time and in the manner customary for shipments of that type, and check whether the Products are free from defects.
If any shortage or damage is identified at the time of delivery, the Client has the right to request that the courier draw up an appropriate damage report.
The Client acknowledges that failure to draw up an appropriate report with the courier may hinder the processing of a complaint; therefore, it is recommended to gather evidence confirming the condition of the shipment at the time of delivery. In such a case, the Client should immediately contact the Seller.
Detailed information regarding the carrier complaint procedure is available in the regulations provided on the website of the relevant carrier.
The provisions of this section apply to Clients who are Consumers or Entrepreneurs acting as Consumers.
In the case of a Client who is neither a Consumer nor an Entrepreneur acting as a Consumer, failure to report any delivery-related damage, quantity shortages, or incomplete goods within 2 days from the date of delivery of the Product to the address indicated in the Order shall be deemed equivalent to a statement by such Client that the Product was received without any reservations and shall result in the loss of any claims in this regard.

§9 Complaints

Only new Products are covered by the Sales Agreement.
The Seller bears statutory liability for the conformity of the Product with the Contract.
In the event of a lack of conformity of the Product with the concluded Contract, the Consumer has the right to submit a complaint under the provisions of the Consumer Rights Act of 30 May 2014.
A complaint may be submitted to the Seller:
- via email: shop@printella.com
- by traditional mail, by sending the complaint to: Printella Sp. z o.o., ul. Stefana Batorego 18, 77-300 Człuchów, Poland
The complaint should include: the Consumer’s name and surname, contact details, a description of the lack of conformity with the Contract, the date on which the lack of conformity was noticed, proof of purchase (e.g., payment confirmation or invoice), the preferred method of receiving a response, and the Consumer’s specific request related to the complaint. If the complaint concerns a Product, the Product subject to the complaint should be returned together with the complaint letter. If the information provided in the complaint requires supplementation, the Seller will request the Consumer to supplement it within the indicated scope before the complaint is processed.
The Seller shall review the complaint within 14 days from the date of its receipt and inform the Consumer of the decision using the method indicated by the Consumer in the complaint letter.
The Seller is liable for any lack of conformity of the Product with the Contract existing at the time of delivery and revealed within two years from that moment, unless the Product’s shelf life specified by the Seller, its predecessors in title, or persons acting on their behalf is longer.
In the case of a Sales Agreement concluded with a Consumer or an Entrepreneur acting as a Consumer, it is presumed that any lack of conformity of the Product with the Contract that becomes apparent within two years from delivery existed at the time of delivery, unless proven otherwise or unless such presumption is incompatible with the nature of the Product or the nature of the lack of conformity.
If the Product is not in conformity with the Contract, the Consumer may:
- request repair or replacement;
- submit a declaration of price reduction or withdrawal from the Contract if:
  - the Seller refused to bring the Product into conformity with the Contract pursuant to Article 43d(2) of the Consumer Rights Act of 30 May 2014;
  - the Seller failed to bring the Product into conformity with the Contract pursuant to Article 43d(4–6) of the Consumer Rights Act of 30 May 2014;
  - the lack of conformity persists despite the Seller’s attempt to bring the Product into conformity;
  - the lack of conformity is so substantial that it justifies a price reduction or withdrawal from the Contract without prior request for repair or replacement;
  - it is evident from the Seller’s statement or the circumstances that the Seller will not bring the Product into conformity within a reasonable time or without excessive inconvenience to the Consumer.
The Consumer may not withdraw from the Contract if the lack of conformity is insignificant. It is presumed that the lack of conformity is significant.
The Consumer shall make the Product available to the Seller for repair or replacement. The Seller shall collect the Product from the Consumer at the Seller’s expense. The Store does not accept shipments sent COD (cash on delivery).
The Seller shall refund the amounts due to the Consumer as a result of a price reduction without delay, and no later than within 14 days from the date of receiving the Consumer’s declaration of price reduction.
In the event of withdrawal from the Contract, the Consumer shall return the Product to the Seller without delay, at the Seller’s expense. The Seller shall refund the price to the Consumer without delay, and no later than within 14 days from the date of receiving the Product or proof of its return. The Store does not accept shipments sent COD.
The provisions of paragraphs 1–13 of this section shall apply accordingly to an Entrepreneur acting as a Consumer.

§10 Withdrawal from the Contract

In accordance with Article 27(1) of the Consumer Rights Act, a Consumer or an Entrepreneur acting as a Consumer, when concluding a distance contract, has the right to withdraw from the contract without giving any reason within 14 calendar days from the date of taking possession of the Product.
The period referred to in paragraph 1 begins on the day the Product is delivered to the Consumer, the Entrepreneur acting as a Consumer, or a person indicated by them other than the carrier.
In the case of a Contract that covers multiple Products delivered separately, in batches, or in parts, the period indicated in paragraph 1 begins on the day of delivery of the last item, batch, or part.
The Consumer or Entrepreneur acting as a Consumer may withdraw from the Contract by submitting a declaration of withdrawal to the Seller. To meet the withdrawal deadline, it is sufficient for them to send the declaration before the expiry of that period.
The declaration may be sent by traditional mail or electronically by sending it to the Seller’s email address, or by submitting the declaration via the Seller’s website. The Seller’s contact details are specified in §1(2). The declaration may also be submitted using the template form attached as Annex No. 1 to these Terms and Conditions and annexed to the Consumer Rights Act of 30 May 2014; however, its use is not mandatory.
If the declaration is submitted electronically, the Seller shall promptly send a confirmation of receipt of the declaration to the email address provided by the Consumer or the Entrepreneur acting as a Consumer.
Effects of withdrawal from the Contract:
- Upon withdrawal from a distance Contract, the Contract is deemed not concluded.
- Upon withdrawal from the Contract, the Seller shall refund to the Consumer or the Entrepreneur acting as a Consumer all payments received from them, including the costs of delivery of the Product, without delay and no later than 14 days from the date of receipt of the declaration of withdrawal. This excludes additional costs resulting from the Consumer’s choice of a delivery method other than the least expensive standard delivery method offered by the Seller.
- The refund shall be made using the same payment method used in the original transaction, unless the Consumer or the Entrepreneur acting as a Consumer has expressly agreed to a different method that does not entail any costs for them.
- The Seller may withhold the refund until the Product is received back or until evidence of its return is provided, whichever occurs first.
- The Consumer or the Entrepreneur acting as a Consumer should return the Product to the Seller at the address provided in these Terms and Conditions without delay, and no later than 14 days from the day on which they informed the Seller of their withdrawal. The deadline is met if the Product is sent before the expiry of the 14-day period.
- The Consumer or the Entrepreneur acting as a Consumer bears the direct cost of returning the Product, including the cost of returning the Product if, due to its nature, it cannot be returned by ordinary postal means.
- The Consumer or the Entrepreneur acting as a Consumer is liable only for any diminished value of the Product resulting from handling it in a manner other than what is necessary to establish its nature, characteristics, and functioning.
- If, due to the nature of the Product, it cannot be returned by ordinary postal means, information about this and the cost of returning the Product shall be included in the Product description on the Store’s website.
The right to withdraw from a distance contract does not apply to the Consumer or the Entrepreneur acting as a Consumer with respect to Contracts:
- 8.1 for the provision of services for which the Consumer is obliged to pay the price, if the Seller has fully performed the service with the Consumer’s prior express consent, and the Consumer was informed before the performance began that they would lose the right to withdraw once the service was fully performed, and they acknowledged this;
- 8.2 where the object of the performance is a non-prefabricated item made to the Consumer’s specifications or clearly personalised to their individual needs.
The right to withdraw from the contract without giving a reason does not apply to Entrepreneurs.
Withdrawal from the contract – return address:
- via email: shop@printella.com
- by traditional mail by sending the declaration to: Printella Sp. z o.o., ul. Stefana Batorego 18, 77-300 Człuchów, Poland

§11 Product Manufactured According to the Consumer’s or Consumer-Equivalent Entrepreneur’s Specifications

The Seller manufactures Products upon the Customer’s individual order, in accordance with the specifications provided by the Consumer or the Entrepreneur with consumer rights, including in particular graphic files, designs, colours, print layout, and fabric type.
A Product manufactured according to the Customer’s specifications also includes a print of a design from the Seller’s offer on the fabric and in the running-metre length indicated by the Customer, as well as a fabric swatch with a printed design. Each of these Products is created only after an Order has been placed and is manufactured according to the individual parameters provided by the Customer.
The Customer bears full responsibility for the content, quality, and lawfulness of the submitted designs, including ensuring that they do not infringe copyright, trademarks, or other third-party rights. The Seller does not verify the legality of the designs and, in the event of reasonable doubts as to their compliance with the law, may refuse to fulfil the order.
The Seller reserves the right to refuse to manufacture a Product if the submitted design:
- violates applicable law;
- promotes content contrary to good morals;
- is technically unfeasible using the available technology.
The execution of the Order begins after the Customer accepts the design and after payment has been credited—if the selected payment method requires prepayment.
Due to the individual nature of the Product, changes to the specifications are not permitted once the production process has begun.
Products made according to the Customer’s specifications are not subject to the right of withdrawal referred to in Article 38(1)(3) of the Consumer Rights Act, as they are non-prefabricated items manufactured according to the Customer’s individual instructions or intended to meet their individual needs.
Any defects in workmanship (e.g., inconsistency with the approved design or manufacturing defects) may constitute grounds for submitting a complaint in accordance with the section concerning Product complaints.
The Customer undertakes to provide graphic materials of sufficient quality for printing. The Seller shall inform the Customer if the submitted files are technically insufficient. In such a case, execution of the Order may be delayed, of which the Seller shall notify the Customer.

§12 Technical Requirements

To use the Online Store, the Customer must have:
- a computer, laptop, or other multimedia device with Internet access;
- access to an active email account, properly configured to receive messages from the Seller;
- an up-to-date Internet browser;
- cookies enabled in the Internet browser and JavaScript support;
- software that allows PDF files to be opened.
The Seller shall not be liable if the Customer fails to meet the technical requirements necessary for the use of the Online Store and the Products.

§13 Product Recovery for Safety Reasons

The provisions of this paragraph set out the rules for applying remedies in the event of the recovery of a Product initiated by an Economic Operator or ordered by a competent national authority.
The Economic Operator responsible for the recovery of the Product shall provide the Consumer with at least one of the following remedies:
- repair of the recovered Product,
- replacement of the recovered Product with a safe Product of the same type and of at least equal value and quality,
- reimbursement of the value of the recovered Product, which shall not be lower than the price paid by the Consumer.
If other remedies are impossible to perform or their application would involve disproportionate costs compared to the proposed solution, the Economic Operator may offer only one remedy. Costs that would be disproportionate in relation to the circumstances may justify limiting the offer to a single remedy.
The Consumer shall always have the right to a refund for the Product if the Economic Operator fails to repair or replace the Product within a reasonable time and without significant inconvenience to the Consumer.
The Consumer is entitled to repair a dangerous Product on their own only if the repair:
- 5.1 can be performed easily and safely by the Consumer, and
- 5.2 is explicitly provided for in the product recovery notice.
In the case of a repair referred to in the preceding paragraph, the Economic Operator shall provide the Consumer with the necessary instructions, free spare parts, or software updates.
A repair carried out by the Consumer does not deprive them of the rights granted under Directives (EU) 2019/770 and (EU) 2019/771, including the right to request a refund or replacement of the Product.
The remedy shall not cause significant inconvenience to the Consumer. The Consumer shall not bear shipping or any other return-related costs. For Products which, due to their nature, cannot be transported, the Economic Operator shall arrange collection.
Disposal of the Product by the Consumer shall be required only where it can be carried out easily and safely by the Consumer and only where such disposal does not affect the Consumer’s right to obtain a refund for the recovered Product or its replacement for safety reasons.

§14 Privacy Policy

The Seller is the controller of the personal data provided when using the Store.
The purposes and scope of data processing, the entities to whom the data may be disclosed, as well as the rights of data subjects, are described in the Privacy Policy.

§15 Out-of-Court and Court Dispute Resolution Methods

Out-of-court dispute resolution:

The Consumer has the right to use out-of-court dispute resolution methods by submitting a request to initiate mediation or a request for the case to be examined by an arbitration court. Such a request may be filed after the complaint procedure has been completed and only if both parties to the dispute express their consent. A list of Permanent Consumer Arbitration Courts operating at Provincial Inspectorates of Trade Inspection is available at: https://www.uokik.gov.pl and https://www.rf.gov.pl. The Consumer may also use free assistance provided by the District (Municipal) Consumer Ombudsman or by a consumer protection organisation (e.g., the Consumer Federation, the Association of Polish Consumers).
The Seller consents to the submission of any disputes arising from contracts concerning the supply of Products to mediation proceedings.

Court dispute resolution:

Disputes arising between the Seller and a Consumer shall be resolved by the courts having jurisdiction in accordance with the provisions of generally applicable Polish law.
Disputes arising between the Seller and a Customer who is not a Consumer shall be resolved by the court having jurisdiction over the Seller’s registered office.

§16 Final Provisions

Contracts concluded via the Service are governed by Polish law. Consumers residing in other European Union Member States who make purchases from the Seller are subject to Polish law; however, the choice of Polish law does not deprive them of the protection afforded to them by the mandatory provisions of the law of their country of habitual residence, in accordance with Article 6(2) of the “Rome I” Regulation.
In matters not regulated by these Terms and Conditions, the following provisions shall apply:
- the Civil Code of 23 April 1964 (Journal of Laws 2024.0.1061, as amended);
- the Act of 18 July 2002 on the Provision of Electronic Services (Journal of Laws 2024.0.1513);
- the Consumer Rights Act of 30 May 2014 (Journal of Laws 2024.0.1796);
- Regulation (EU) 2023/988 of the European Parliament and of the Council of 10 May 2023 on general product safety (GPSR).
All trade names, company names, and their logos used on the website https://printella.pl belong to their respective owners and are used solely for identification purposes. They may be registered trademarks.
All materials, descriptions, and images presented on the website https://printella.pl are protected by copyright and constitute the property of the Seller. These materials may not be distributed, shared, or reproduced without the Seller’s written consent. All materials, descriptions, and images presented on the website https://printella.pl are used for informational purposes.
Customers are obliged to use the Service in a manner consistent with applicable law, social norms, good practices, and the provisions of these Terms and Conditions. When using the Service, it is prohibited to provide any information that is unlawful, offensive, or violates personal rights.
The Seller reserves the right to amend the Terms and Conditions for valid reasons, such as changes in legal regulations, changes in payment or delivery methods—only to the extent that such changes affect the performance of these Terms and Conditions—or technological developments. The new Terms and Conditions shall enter into force on the date of their publication on the website https://printella.pl in the “Terms and Conditions” section. Contracts concluded prior to the amendment shall be governed by the version in force on the date of their conclusion. Customers who have a Customer Account will additionally be informed of the amendments, together with a summary of the changes, sent to the email address provided by them. The effective date of the amendments shall be no earlier than 14 days from the date of their publication. If a Customer holding a Customer Account does not accept the amended Terms and Conditions, they must notify the Seller within 14 days of being informed about the amendments. Notification of non-acceptance shall result in termination of the contract.
These Terms and Conditions enter into force on 1 September 2026.

Annex No. 1

Model withdrawal form (PDF)